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FAQ's

How Do I Contact Velvet Klaw?
How Are Orders Processed?
What Are Your Shipping Costs?
What is Your Return Policy?
Do You Offer Wholesale Pricing?
What is Your Privacy Policy?


How Do I Contact Velvet Klaw?


You can contact us by mail, telephone, or email

Mail: Velvet Klaw
  P.O. Box 711464
  San Diego, CA 92171
   
Phone: (619) 923-3081
   
Email: info@velvetklaw.com

 


 

 

 


How Are Orders Processed?

All orders are managed securely through Mal's E-Commerce and payments are processed via PayPal for secure online transactions. With PayPal, you can use a credit card, a debit card, an eCheck, or even your checking account. You do not need a PayPal account to complete your transaction.


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What Are Your Shipping Costs?

Shipping rates are based on USPS postal fees, including delivery confirmation services and packaging.
All orders are shipped via USPS Priority Mail with delivery confirmation.  Please use the table below for shipping costs.  Items in stock are ready for shipping within 3 days. For all other items, please allow 2 weeks for delivery. If you have any question about item availability, please call us (619) 923-3081.

Shipping charges are as follows:

Taxable Amount
Shipping Charge
Up  to $25.00 $6.00
$25.01 to $50.00 $8.00
$50.01 to $75.00 $10.00
Orders over $75.00 Free Shipping

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What is Your Return Policy?

All sales are final. No returns.

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Do You Offer Wholesale Pricing?

No. Not at this time.

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What is Your Privacy Policy?
Our Privacy Policy is Listed Below.

Our Commitment To Privacy

Your privacy is important to us. We will never share information with a third party.

The Information We Collect:

This notice applies to all information collected or submitted on the velvetklaw.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

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The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.


Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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